GUIDELINE

Important Notices

*Contents updated Mar. 9th, 2023. Subject to change without notice.

Common Items

• To avoid accidents, confusion, and disease transmission, and to ensure smooth entrance for all people, please follow the instructions from staff. If you do not follow staff instructions or the rules, you may be refused to enter the venue or the event may be cancelled.
• Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for using the bathroom or due to indisposition, make sure to inform people around you.
• Please do not leave small children unattended. Announcements for individual calls cannot be made at the venue.
• If you are feeling sick (have symptoms of a possible infectious disease), please consult with a medical institution before visiting the venue.
• Please pay attention to your health condition, and if you feel sick inside the venue, please inform the nearest staff member as soon as possible.
• Please handle your personal belongings and valuable items at your own responsibility.
  
  • venue coin lockers are limited in availability.
• In the event that one of your belongings has been stolen or lost, or if you suffer an injury, please inform the nearest staff member as soon as possible.
• Do not run, or stare at your smartphone while you walk in the venue to avoid unexpected accidents.
• Do not bring large luggage that could inconvenience other people.
• Do not sit in the venue, open your luggage, or otherwise monopolize public spaces.
• There will be photo shootings, video recordings, and media interviews at the venue. Please understand that there is a possibility that you might be visible in a media-published photo or video.
• We are not responsible for any disputes amongst visitors. In such cases, please consult between each participant.
• The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances.
• Please refrain from eating or drinking in the venue. Drinking water is allowed.
• Alcohol consumption and smoking are prohibited inside the venue.
• Filming and recording in the live venue is strictly prohibited except by official staff.
• Taking photos or videos of others without their consent is strongly prohibited.
• Corporations and individual business owners other than cooperating companies of this event shall not take photos or publish for their own promotion.
• Please refrain from coming to the venue the day before, during the night before, or the early morning before the event. Please follow the instructions of staff.
• Regardless of individuals or corporations, we cannot accept gift bouquets for this event.
• Regardless of individuals or corporations, we cannot accept gifts for performers, exhibitors, related parties (including creators). Please refrain from bringing them.
• Please refrain from bringing raw leeks to the venue.
• Please check the Hatsune Miku JAPAN TOUR 2023 ～THUNDERBOLT～ Official Website before arriving at the venue.
• This concert is produced in compliance with the “COVID-19 Infection Prevention Guidelines for Music Concerts” and the guidelines of each venue.

Live Concert

Live Tickets

• A "Live Concert Ticket" is required for each show. Please read notifications on the ticket very carefully and follow staff guidance at the venue.
• Admission of preschool children under 5 years old is free of charge (up to 1 child sitting on caretaker's lap). However, if you want to use a seat at the venue, you will need a ticket. Please be sure to bring a certificate such as an insurance card as we may ask to verify the age of the child.
• Live Concert Ticket will not be sold at the venue on the event day.

Entry/Reentry

• Please bring personal identification as you may be asked to verify your identity.
• A line will be formed 30 minutes before opening time, according to numbered tickets. Please line up following the staff's instructions.
• Entry will begin at door time in order of the numbered tickets.
• A separate 600 yen beverage purchase is required (alcoholic beverages will not be sold or exchanged.)
• In the case that there are delays in the show starting, venue announcements and staff guidance will be made. Regardless, please arrive at the live venue with time to spare.
• Reentry is not allowed. In the case of extreme circumstances, please consult with a staff member at the entrance.
• Please refrain from lining up at the venue before 9 AM (all venues).
• Please refrain from lining up at the venue before 8 AM on the day of the performance in Osaka and Tokyo.

Admission of U-18 seats

• If you have a U18 seat ticket, please be sure to bring an identification card (student card / insurance card / other certificate) that can confirm the age of the person under 18 years old. Without proper confirmation, admission may be refused.

Seats

• Attendees in wheelchairs will be guided to wheelchair spaces. Anybody who is accompanying must have their own tickets. Due to viewing space restrictions, upon purchase of your ticket please contact below at least one week before the show.

Waiting/Viewing

• Please always wear a mask. Even if you remove the mask for drinking water, please put the mask back on as soon as you are done.
• There is no restrictions on cheering with a mask on, or clapping/waving hands.
• Please do not wear hats and accessories or use cheering accessories that obstruct the view of surrounding customers.
• Please do not wave anything other than glow sticks.
• The concert will be very loud, please be careful for young children.
• Jumping, standing on your seat, and bringing in your own stool to stand on, are prohibited.
• The concert will be about 2 hours long.

Exiting

• In order to avoid crowding during exiting, please wait in your seat after the show and follow staff instructions.

Glow Sticks

• Use of special glow sticks (with a length of 25 cm or more, with excessive light emission, handmade/modified), flashlights, devices using batteries, light bulbs, light-emitting materials or LEDs, are restricted as they can cause inconvenience and injury to people around you and may interfere with the production and management of the live concert.
  • Please understand and cooperate in order to let all attendees enjoy the live concert comfortably.
  • In addition, please be careful not to swing your glow stick excessively as it may cause inconvenience to those around you.

Prohibited Glow Sticks

• 25 cm long or more, battery-powered or not
• Battery-powered glow sticks using other than button batteries. (Including those shorter than 25 cm)
• Glow-sticks with shapes and performances modified from the one on the market such as increased brightness, flashing, multiple glow stick combined, etc.
• Handmade devices
• Any other device judged inappropriate by staff.
  • Official merchandise glow sticks are adjusted in advance and are compliant to the above restrictions.
  • Official merchandise glow sticks from past Hatsune Miku concerts are also compliant to the above restrictions, and can be used.

Novel Coronavirus (COVID-19) Transmission Prevention Guidelines

Physical Condition Before Arriving

• Please measure your body temperature before leaving for the venue, and attend only if your temperature reads below 37.5 degrees Celsius.
• If you have a preexisting condition or are pregnant, please consult with a physician before coming to the venue.

About Tickets

• In general, tickets purchased will not be refundable. If you are at high risk of serious illness (e.g., have an underlying medical condition) or are pregnant, please consult with your medical institution.

On the Day of Event

Entry Limitations

• If any of the following apply to you, you will be refused entry:
  • Fever higher than 37.5 degrees Celcius.
  • Anybody who has tested positive for COVID-19 or who is in the medical treatment period specified by the health center or other institution.
  • Anybody who has been in contact with somebody who has tested positive for COVID-19 within 3 days prior to the event.
  • Anybody who has traveled to countries / regions that require entry restrictions and observation periods after entry within 7 days before the event. Also, those who have close contact with residents of the country / region.
  • Anybody who is intoxicated, or shows symptoms such as coughing, difficulty of breathing, lethargy, headache, diarrhea, running nose, loss of smell or taste.
  • Anybody who resides with someone who is showing symptoms or is suspected of being infected.
  • Anybody who cannot provide personal information.

About Masks

• You will be refused entry if you are not wearing a mask. Even if you remove the mask for drinking water, please put the mask back on as soon as you are done.
• Please wear a mask not just at the venue, but on the way to the venue and on the way home as well.
• Please be sure to have a spare mask ready in case you lose or cannot use your current mask
• When removing masks outside, please keep 2m distance (at least 1m) from others and do not speak while not wearing a mask.

Temperature Readings At Venue Entrance

• Please comply with body temperature checks at the venue entrance.
• Please measure your body temperature before leaving for the venue, and attend only if your temperature reads below 37.5 degrees Celsius.

Disinfection

• Please use the disinfectant provided at the venue entrance, as well as after using the bathrooms of the venue.
• Disinfectant will be provided at various locations within the venue. Please cooperate and clean your hands.

Waiting Line / Inside the Venue

• Please hold distance between each other while in line.
• Please socially distance even when in line as a party (except for parents with children).
• Staff may intervene in situations where social distance is not being maintained or there are otherwise high risks of transmission.
• Please refrain from distributing/trading of goods at the venue.
• Photographs or video footage of any waiting lines and inside of the venue may be filmed and publicized.
• If you refuse to comply with staff guidance, you may be asked to leave the venue or refused entry. You will not be refunded for any tickets in this case.

Event Operation

Ventilation

• The venue will be constantly ventilated by its air conditioning system.

Emergency Medical Services

• On the day of the event, if you are injured or feel ill, please inform the nearest staff member inside the venue.
• If any irregularities occur, they will be dealt with in cooperation with nearby medical institutions.

Event Staff

• Event staff will always wear masks, and depending on their position may wear face shields and gloves as well.
• All staff and performers will maintain their health and comply with body temperature checks upon entry. Any staff members with a fever or any other symptoms will not take their stations.

Changes, Cancellations/Postponements

• If there are any mandates by local or federal governments to refrain from holding the event, the event may be postponed or canceled. Regardless of government mandates, depending on the spread of the disease the event may be postponed, canceled, or have its contents changed.
• Please note that no refunds will be made due to personal circumstances. In the event of cancellation, postponement, or change in the content of the event, we will notify you of the refund.

We have established various regulations and requests. We will work diligently to prevent the spread of infection. We ask for each and every attendees' cooperation and understanding.

The content of this page may be updated without notice. Please check the Hatsune Miku JAPAN TOUR 2023 ～THUNDERBOLT～ Official Website before arriving at the venue.

Official Goods

Sale Hours

Fukuoka (Zepp Fukuoka)

Night Show

• Outside Sales (no ticket required) 13:30〜16:30
• Inside Sales (night show ticket required) 17:00〜approx. 30 minutes after show ends

Tokyo (Zepp DiverCity)

Mar. 17th (Fri.) Day Before Show

• Outside Sales (no ticket required) Scheduled for 18:00～21:00

• May slightly change depending on setup times

Mar. 18th (Sat.) / Mar. 19th (Sun)

Day Show

• Outside Sales (no ticket required) 8:30〜11:30
• Inside Sales (day show ticket required) 12:00〜13:00

Night Show

• Outside Sales (no ticket required) 13:30〜16:30
• Inside Sales (night show ticket required) 17:00〜approx. 30 minutes after show ends

Sapporo (Zepp Sapporo)

Night Show

• Outside Sales (no ticket required) 13:30〜16:30
• Inside Sales (night show ticket required) 17:00〜approx. 30 minutes after show ends

• Day show and night show stock is shared.
• Merchandise is sold on a first come first serve basis. Some merchandise may sell out.
• Sale hours may change without prior notice depending on the situation.
• Other show's sale times will be posted at a later date.

Purchase Limits

Merchandise purchases are limited to 5 of each item per person per purchase. The following items are exceptions:

Limit 20 per person per purchase:

• All random items

• Limits are subject to change without prior notice.

Official Merch Stands

• A Live Concert Ticket is required to access the merch stand inside of the venue. Live Concert Ticket is not needed for access to the merch stand outside of the venue, and anybody can purchase.
• Only Live Concert Tickets for the day printed on the ticket are allowed.
• Please note that your purchase may not complete before the show starts.
• Products on sale will be in limited quantity. Please be aware that some products may be sold out.
• Please note that we will not accept returns, exchanges or refunds of merchandise items unless there is a defect on the product. Contact the merch stand staff for defective products.
• Please note that exchange or returns will not be accepted for damaged or stained packages, product mounts or wrappings.
• Please refrain from lining up and standing by the venue on the day or night before the event.
• Credit cards (Master, VISA, JCB, American Express, Diners, Discover) are accepted. Electronic payment (Transportation IC cards, iD, Rakuten Edy, nanaco, WAON, QUICPay, Rakuten Pay, au PAY) is accepted. You can also purchase with cash.
  • It may not be available due to the network connection.
  • Cannot be used with cash payment.
  • IC cards cannot be charged at the venue.
• Please be sure to check the purchased products and accounting details at the cashier.
• We cannot put on hold, order, or send out the merchandise.
• To relieve the congestion on the day, please do not trade merchandise between customers around the merch stands after purchasing.
• Random items are randomly selected by the sales staff, and the contents cannot be checked before purchase. We cannot guarantee that you will get every character even if you buy a large quantity.
• Stock is separated per venue, however is not reserved per show. Stock is shared between day and night shows on the same day, so some goods may sell out.